Determining Your Needs
The first thing we do when working with a new client is to determine your company’s needs. First, we want to understand your goals as a business and how they relate to your website. Then, we’ll figure out what features and pages your website needs in order to meet those goals.
Some things we want to learn include:
- What is the goal of your website?
- What do you want your website to do?
- How do you plan to send visitors there?
- What type of features do you want?
- How many pages do you need?
Typically, we suggest that clients start to think about how they want their website to look and feel. We also suggest you send us any sample websites that you like to look of and any similar features you may want on your own site.
This will save time and it will give us a better idea of what you’re looking for.
From there, we will send a few demos that will kick of the design of the website. You’ll be able to tell us what you do and don’t like about each before we even start to build your website. This again will help to save time and will ensure that we build the website that you have envisioned for your company.
Building Your Website
Once we agree on an initial design, we will start to build your website. At this time, we will ask you to send us any text or media that you would like to include on the site. We may also use stock images as placeholder in the meantime if you aren’t quite sure what you’d like to include yet.
If you need help with content creation, we can also help with that. Be sure to let us know so that we can craft a custom quote for you as our current plans do not include content creation (so you would supply the text you want to use and we’ll add it to the site).
The amount of time it takes for us to build your website will depend on the size and type of features needed for your website. However, most small business websites will take a few weeks, whereas large sites such as an e-commerce site or job board can take a month to few months to complete. This also depends on the amount of time it takes to gather all the resources we need from you and any back and forth on design decisions.
Basically, the quicker you can respond to us and get us the materials we need to complete your site, to faster we will be able to build it.
Once we’ve completed the website, we will send it over to you to review. This will act as the “first draft” and we will go from there with any revisions that you may need.
Rarely, if ever, will a web designer get your website to look and function exactly how you envisioned it on the first try.
There’s almost always a bit of back and forth to get the website just right. Each web designer handles this differently. No matter if you’re working with a freelancer or a large company.
Some web designers will charge you hourly for any additional changes. Others include a certain number of revisions in their original quote and will then bill you further if you go over this number of revisions.
At Jawfish, we do things differently. Since all of our plans include unlimited ongoing maintenance, that also means we offer unlimited revisions. You read that right, you have unlimited revisions.
This includes “revisions” (or changes) only and not website additions or custom development. The pricing package you choose will determine the number of pages or added features we will set up for you (for custom development, please contact us for a quote).
To clarify this further, let’s take a look at some examples of revisions or changes that you someone might request. A revision request might be:
- Change the color of…
- Change the text on this page
- Replace the image on X page with this image
- Change the order of the menu items
- Reformat this text
- Change the title of this page
A revision would not be:
- We’d like to add 25 extra products
- We want to add a custom, user-submitted photo gallery
- We’d like to add a shop page to our website
- We want to add 10 extra pages
- And any other custom development
Unlimited Ongoing Changes & Maintenance
Once your site is complete, we continue to maintain it throughout the lifetime of your plan. This includes performing routine theme and plugin updates, monitoring the site for security threats, and routinely backing up the site in case anything ever happens and we need to restore it (such as an irreversible change or even a website hack).
Additionally, your plan also includes ongoing changes to your website. Let’s say 3 months after the initial build of your website, you want to change the text on one of your pages (or even all of your pages). Simply contact us to let us know and we will make that change for you. There’s no extra charge for this. These types of changes are already included in your monthly plan and there’s no limit to the changes you can have done on your existing pages.
Another example might be a restaurant that changes their menu weekly or daily. We can change the menu on your website as often as you want to change it. It’s that simple.
The only exception to this is if you ever want to add additional pages to your website. If you need additional pages, we can simply “bump” you up to the next highest pricing plan to include those pages. Then we can add as many pages as that plan allows and you will have unlimited revisions or ongoing changes to all of those pages throughout the life of your plan.
So for example, if you choose our Small to Medium Size Business Basic Plan, you will have the option of having up to 5 pages on your website at any given time. Throughout your plan, we can make as many changes as you need to those 5 pages. These changes might include:
- Changing the layout of the page
- Changing the order of the text
- Changing the text on the page
- Changing one or more images
- Adding or replacing a link
- Changing the text of a button
However, if at any time you want to add more pages to your website, all we have to do if “bump” you up into the next pricing plan. In this example, if we want to add an additional 10 pages, we can move you up to the Pro plan. You will then just be charged the price of the Pro plan from that time forward.